Gravity Workplace

Gravity is a modular workplace management product available in two configurations – Gravity Suites for SME’s or to jump start a new project and Gravity Enterprise for large businesses who need to scale applications.

Gravity Workplace

Gravity is a modular workplace management product available in two configurations – Gravity Suites for SME’s or to jump start a new project and Gravity Enterprise for large businesses who need to scale applications.

Gravity Suites

  • A leading provider of cloud-based workplace management and client relationship software.
  • Taking care of your workplace integration to allow you to focus on your organisational goals.
  • Available in Suites, tailored to fit your business need
  • Enhancing your client relationships, keeping your costs low.

Gravity Enterprise

  • A leading provider of Integrated Workplace Management System and client relationship software.
  • Taking care of your complex sites and integrating them into one seamless, streamlined system.
  • Customised to your organisational need, offering scalable and cost efficient workplace management.
  • Giving the right people the access to the information they need, when they need it.

Gravity Workplace

At Gravity Workplace Ltd we believe that optimising your Workplace Processes to create a consistently positive Customer Experience is the key to creating long term customer loyalty and financial growth.

Access one dashboard to run your business from.

Gravity Workplace is a streamlined Integrated Workplace Management System (IWMS) that gives you access to the information you need and only that.

Stand out from the rest by giving your clients an enhanced experience.

Focus on your organisational goals in the knowledge that your processes, workplace and client information are all taken care of.

Enjoy cost savings in time and money plus easy access to high quality management information, compliance, monitoring and control data.

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Gravity Workplace is available in two configurations to suit the requirements of different businesses.

gravity workplace suites logo

Use Gravity Workplace Suites to enhance your growth and competitiveness. Function as an entrepreneurial, leading organisation by having the right structure and support behind you.

We understand that integrating software and systems is important and needs to be done well. It’s increasingly important as organisations strive for increased profitability while improving client service and experience. The need to work more efficiently to increase utilisation rates, utilise space and reduce wastage means organisations need interrogate current processes to see where they can streamline or automate tasks. Gravity Workplace Suites have been carefully designed to offer your specific and tailored packages that address common business problems that still need addressing. Enhance strategic workplace utilisaton, workforce planning capabilities, internal process, client and account management, billing and reporting information and have immediate access to compliance data when required.

gravity workplace enterprise logo

Our Enterprise clients benefit in the same way as our Suite clients, but on a much larger scale and more tailored way. Drive new ways of thinking, lead with knowledge and present with facts that assure your clients and stakeholders. Maintain your solid reputation with an intuitive, highly client responsive Integrated Workplace Management System.

Gravity Enterprise includes integration to AutoCAD and can be integrated with other platforms, you will get a single-tenant secure environment for your data and upgrades will be managed collaboratively, whatever delivery platform you choose. Customisation and full configuration is possible. In addition, you will be supported by a named Client Success Manager and an Application Support Specialist.

Gravity Business Suites v Gravity Enterprise IWMS:
A Summary

Gravity Facilities & Workplace Solutions Business Suites Gravity Enterpise IWMS
Markets Small & Medium Sized Business Large Corporate & Public Sector
Software Solution Single/Multi Point Modular Integrated Enterprise
Software Installation Self-Service Partner Managed
Available Platforms SaaS ONLY SaaS, PaaS & Onsite
Platform Service Multi-Tenant Single-Tenant
Data Integration Gravity Platform Only Third Party Application Extensions
CAD & Drawings N/A AutoCAD plugin (bi-directional)
Mobile Apps Suite Limited Full Modular Access
Personalisation  User Dashboard Configuration Full Configuration & Customisation
Security & Access Full User Role Management Full User Role Management
Support Software Functionality Client Account Management
Upgrades Automatic Rollout Included Annual License Subscriptions
Starter Training Essential User Essential User & System Admin

Gravity Workplace is a modular system to provide tailored solutions to common business applications.

gravity workplace account management module icon black

Account Management

By managing all your Contact Relationship Management (CRM) processes through Gravity’s easy to use, intuitive Account Management portal, your organisation can rapidly improve its customer experience, business service levels, internal management and sales processes.

gravity workplace employee management module icon black

Employee Management

By managing all your internal Operations through Gravity’s easy to use, intuitive Operations Management portal, your organisation can rapidly improve its organisational processes, employee experience, internal service levels, financial management and share valuable knowledge.

gravity workplace space management module icon

Space Management

By managing all your Work Space Information through Gravity’s easy to use, intuitive Space Management portal, your organisation can rapidly improve its employee experience, business service levels, internal management and work operations processes.

gravity workplace expense management module icon

Timesheet Management

Creating clarity through Gravity, means creating a more effective and a more efficient and effective Business, controlling activities and driving team performance.

gravity workplace expense management module icon

Expenses Management

By managing all your Expenses through Gravity’s easy to use, intuitive Expense Management portal, your organisation can rapidly improve its financial control, project delivery, order and sales management processes.

gravity workplace order management module icon black

Order Management

By managing all your Customer Orders through Gravity’s easy to use, intuitive Order Management portal, your organisation can rapidly improve its customer experience, service levels, financial control, project delivery, client maintenance and secure ongoing business.

The Order Management module includes the abilty to create new orders, process active orders and view completed orders.

gravity workplace helpdesk management module icon black

Helpdesk Management

Creating clarity through Gravity, means creating a more effective and a more efficient and effective Business, controlling activities and sustaining business accounts through delivering upon service levels.

Workspace Management

Manage various elements within your work environment (personnel, tasks, resources, and facilities) to improve efficiency, productivity, and cost effectiveness using Gravity Workplace

gravity workplace facilities helpdesk module icon

Facilities Helpdesk

Providing the tools for ongoing property maintenance and issue resolution. In using our Facilities Helpdesk benefit from long term financial savings and create a better experience for anyone who uses your space.

Gravity Suites

We have packaged combinations of Gravity Suites modules to form Suites. Each Suite provides a solution “out of the box” for a business application.

SME users can order these from Gravity Suites directly from the website. We can provide further tailoring and customisation for our Gravity Enterprise users.

gravity workplace suite logo - customer management

Modules

  • Account Management
  • Employee Management
  • Space Management
  • Timesheet Management
  • Expenses Management
  • Order Management
  • Helpdesk Management
  • Workspace Management
  • Facilities Helpdesk

Customer Management Suite

The Customer Management Suite provides the foundation of our Gravity Workspace Solution; enabling users to track, manage and connect with all their organisational customers.

Use the Customer Management Suite to rapidly enhance your Customer Experience. Our IWMS business processes have been developed against a backdrop of real-life experience; honed and optimised into a detailed understanding of best practice when it comes to managing your Business Relationships; whether they be valued Clients, Suppliers or Employees. Our easily navigated dashboard provides organisations with an extensive yet intuitive information Management process, aimed at enabling users to connect, and interconnect, their valued customers, across different departments, offerings and cost centres. Gain powerful insights through easy-to-use customer data ‘store and search’, track interactions, and share this information with colleagues.

Unlock your organisations potential today through a Customer Management Suite that creates business clarity and makes financial sense.

gravity workplace suite logo - resource management

Modules

  • Account Management

  • Employee Management

  • Space Management

  • Timesheet Management

  • Expenses Management

  • Order Management

  • Helpdesk Management

  • Workspace Management

  • Facilities Helpdesk

Resource Management Suite

The Resource Management Suite builds upon our CRM foundation though adding core Resource Management functions and processes into your Gravity Workplace Solution.

Use the Resource Management Suite to store, search and report upon; office locations, service activities and expense spend. We believe that Human resources are an organisations’ your most-valuable asset, which is why we have designed our IWMS solution to focus upon enhancing not just their delivery processes and productivity but also their Experience. Our IWMS HR processes have been developed against a backdrop of real-life experience; honed and optimised into a detailed understanding of best practice when it comes to managing your Human Resources, from the recording or their core details right through to time, location and line management. Gain powerful insights through easy-to-use dashboard reporting, track interactions, and share this information with colleagues.

Unlock your organisations potential today through a Resource Management Suite that creates business clarity and makes financial sense.

gravity workplace suite logo - helpdesk ticketing

Modules

  • Account Management
  • Employee Management
  • Space Management
  • Timesheet Management
  • Expenses Management
  • Order Management
  • Helpdesk Management
  • Workspace Management
  • Facilities Helpdesk

Helpdesk Ticketing Suite

The Helpdesk Ticketing Suite builds upon our CRM foundation through adding core Client Helpdesk and Support management functions into your Gravity Workplace Solution.

Use the Helpdesk Ticketing Suite to enhance your Client Experience through our extensive yet intuitive Helpdesk ticketing system. Our IWMS business processes have been developed against a backdrop of real-life experience; honed and optimised into a detailed understanding of best practice when it comes to managing ticket requests, from their initial response right through to successful resolution. At Gravity Workplace we believe in the value of creating long-term customers through enhanced Customer Experience. Effective Communication, timely feedback, consistent levels of satisfaction and service delivery reporting and all areas of continual improvement that can be delivered through the Gravity Workplace Helpdesk Ticketing Suite.

Gain powerful insights through easy-to-use dashboard reporting, track interactions, and share this information with colleagues.

Unlock your organisations potential today through a Helpdesk Ticketing Suite that creates business clarity and makes financial sense.

gravity workplace suite logo - customer service

Modules

  • Account Management
  • Employee Management
  • Space Management
  • Timesheet Management
  • Expenses Management
  • Order Management
  • Helpdesk Management
  • Workspace Management
  • Facilities Helpdesk

Customer Service Suite

The Customer Service Suite builds upon our ticketing suite foundation through adding core Client Order Management functions into your Gravity Workplace Solution.

Use the Customer Service Suite to supercharge your Client Experience through our extensive yet intuitive ‘post-sale’ delivery management system. Our IWMS business processes have been developed against a backdrop of real-life experience; honed and optimised into a detailed understanding of best practice when it comes to the lifetime management of clients; from the initial point of sale, right through to valued client support and maintenance. At Gravity Workplace we believe in the value of creating long-term customers through enhanced Customer Experience. Effective Communication, timely feedback, consistent levels of satisfaction and service delivery reporting are all areas of continual improvement that can be delivered through the Gravity Workplace Customer Service Suite.

Gain powerful insights through easy-to-use dashboard reporting, track interactions, and share this information with colleagues.

Unlock your organisations potential today through a Customer Service Suite that creates business clarity and makes financial sense.

gravity workplace suite logo - booking services

Modules

  • Account Management
  • Employee Management
  • Space Management
  • Timesheet Management
  • Expenses Management
  • Order Management
  • Helpdesk Management
  • Workspace Management
  • Facilities Helpdesk

Booking Services Suite

The Booking Services Suite provides the IWMS foundation of our Gravity Workplace Solution; enabling organisations to store, search, manage and optimise their property space assets.

Use the Booking Services Suite to supercharge your Customer Experience through our extensive yet intuitive room management interface. Our IWMS business processes have been developed against a backdrop of real-life experience; honed and optimised into a detailed understanding of best practice when it comes to the allocation and management of bookable assets. At Gravity Workplace we believe in the value of professionally managed asset allocation, meeting and room booking processes; enhancing the Customer Experience of both clients and employees alike.

Gain powerful insights through easy-to-use dashboard reporting, manage all your bookable assets through one intuitive interface, and share this information with colleagues.

Unlock your organisations potential today through a Booking Services Suite that creates business clarity and makes financial sense.

gravity workplace suite logo - facilities management

Modules

  • Account Management

  • Employee Management

  • Space Management

  • Timesheet Management

  • Expenses Management

  • Order Management

  • Helpdesk Management

  • Workspace Management

  • Facilities Helpdesk

Facilities Management Suite

Use the Facilities Management Suite to professionalise the management and maintenance of your property and workspace.

Our business processes have been developed against a backdrop of real-life experience; honed and optimised into a detailed understanding of best practice when it comes to the Managing Facilities; providing an intuitive platform for ongoing property maintenance and issue resolution. We believe that by using the Facilities Management Suite as a powerful business tool will not only help to deliver long term financial savings but will also create a better experience for anyone who uses your space.  

Gain powerful insights through easy-to-use dashboard reporting. Raise, track and resolve maintenance tickets by seamlessly sharing work order information with staff and colleagues.  

Unlock your organisations potential today through a Facilities Management Suite that creates business clarity and makes financial sense.

Gravity Workplace Introduction & Overview

gravity workplace integrated system diagram

Gravity Workplace Cloud enhances your Client Experience, the core of ongoing Business success. To do this the right people need access to high quality management information, compliance, monitoring and control data whenever they need it.

Traditional IWMS systems focus solely upon internal cost saving and compliance – often through aged and unintuitive technology – Gravity has been built from the ground up with the most up to date experience technologies in mind.

In today’s modern world of social media, mobile tech, and instant communication it has become more and more important to focus upon the customer experience.

Our IWMS platforms place the customer at the very heart our solution. We believe that it is an organisations customer who drive business success, not Assets, space and Infrastructure.

Has your customer experience been affected by:

  • Poor internal communications?
  • Missed call backs?
  • Difficulty in finding up to date customer information?
  • Lost or unfulfilled orders?
  • Aged or incomplete support requests?
  • Poor resource and project management?

This can be addressed and fixed. We understand that Customer Experience is the key to creating long term customer loyalty and financial growth, which is why we have created simple, easy to use ways to log, track, manage and optimise your workplace process touchpoints. We’ve also wrapped up our modules into Suites to address common business problems.

“I’m a new user but it has streamlined the admin at our Serviced Office Building. There is so much detail available to me, I now have clients, contracts and space all linked together and at the touch of a button I can analyse occupancy and available space.”

TRACY KNIGHT, Facilities Manager, Mantle Ltd

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