Gravity Workplace takes a modularised approach to delivering it’s IWMS solution

Workplace Core

Workplace Maintenance

Workplace Customer

Workplace Building

Streamline customer interactions and service management to improve satisfaction, efficiency, and operational performance.

Workplace Customer

Enhance customer satisfaction, streamline service delivery, and improve operational efficiency with a unified platform for managing client, supplier, and service requests.

Key Benefits:

  • Faster Task Completion - Streamline work order processing for improved efficiency.

  • Better Workflow Visibility -Track order progress in real-time for better decision-making.

  • Improved Accountability - Assign tasks and track completion for enhanced responsibility management.

  • Enhanced Reporting & Analysis - Keep records for audits and performance insights.

Key Features:

  • Manage New Orders - Create, assign, and track new work orders efficiently.

  • Process Orders - Monitor work progress and ensure timely completion of assigned tasks.

  • Completed Orders - Maintain a record of finished orders for reporting and analysis.

WorkOrder Manager

Manage and track work orders efficiently to improve workflow and service delivery.

Workplace Customer

Did you know…

"Studies show that businesses using IWMS systems reduce workplace downtime by 25% and achieve up to a 40% increase in overall operational efficiency."

JLL, Global Workplace Insights, 2023

Key Features:

  • Space Lookups - Quickly search and identify available workspaces or rooms.

  • Manage Visitors - Track and register visitors for security and workplace efficiency.

  • Room Reservations - Book meeting rooms and shared spaces easily.

  • Equipment Booking - Reserve office equipment to ensure availability when needed.

  • Space Hoteling - Enable flexible workspaces with hot desking and hoteling.

  • Check In/Check Out - Manage and track employee and visitor movements efficiently.

Reservations Manager

Streamline bookings and visitor management for a seamless workplace experience.

Workplace Customer

Key Benefits:

  • Optimised Space Usage - Maximise space efficiency through structured reservations and bookings.

  • Seamless Visitor Management - Track visitor entries and exits for enhanced security.

  • Improved Workplace Flexibility - Enable hot desking and space hoteling for hybrid work models.

  • Better Resource Allocation - Ensure availability of rooms, equipment, and spaces when needed.

Did you know…

"IWMS users experience a 15% reduction in energy consumption through improved space planning and optimized building operations."

International Facility Management Association (IFMA), IWMS Adoption and Benefits Study, 2021

Key Features:

  • Manage SLA - Define, monitor, and enforce service-level agreements for better compliance.

  • Manage New Requests - Receive, categorise, and prioritise service requests for streamlined handling.

  • Process Requests -Track and resolve helpdesk requests efficiently

Helpdesk Manager

Improve request handling, enforce SLAs, and enhance customer support efficiency.

Workplace Customer

Key Benefits:

  • Enhanced Service Compliance - Ensure requests are handled within agreed SLA timelines.

  • Improved Issue Resolution - Categorise, prioritise, and track service requests for faster responses.

  • Better Customer Satisfaction - Streamline request handling for efficient support and problem resolution.

  • Optimised Resource Allocation - Assign tickets effectively to the right teams for quick resolutions.

Did you know…

“Research shows that organizations with integrated IWMS systems can reduce the time spent on administrative tasks by up to 40%, allowing for greater focus on strategic goals."

Forrester Research, The Benefits of Integrated Workplace Management Systems, 2022

Key Features:

  • Client Accounts - Maintain a centralised database of all client accounts for easy access.

  • Client Contacts - Organise and manage key client contacts to improve communication and engagement.

  • Client Relationship Management - Track interactions and strengthen relationships with valuable clients.

  • Supplier Accounts - Maintain accurate records of supplier accounts for seamless transactions.

  • Supplier Contacts - Store supplier contact details for quick communication and collaboration.

  • Supplier Relationship Management - Enhance supplier relationships with structured tracking and interaction management.

Accounts Manager

Maximise workforce potential with an integrated system that enhances employee management, improves accountability, and streamlines daily operations.

Workplace Customer

Key Benefits:

  • Improved Financial Oversight -Track all client and supplier accounts in one centralised system.

  • Enhanced Relationship Management - Strengthen client and supplier connections with structured engagement tracking.

  • Efficient Contact Management - Keep client and supplier details organised for quick access and communication.

  • Better Transaction Tracking - Maintain accurate records to ensure smooth financial operations.

Did you know…

"By integrating all workplace functions into a single system, IWMS can lead to a 30% faster response time for maintenance issues, minimizing disruptions and improving employee productivity."

Source: CBRE, Workplace Efficiency Survey, 2022

Gravity Workplace takes a modularised approach to delivering it’s IWMS solutions

Click a section below to continue exploring our range of integrated solutions

Workplace Core

Workplace Maintenance

Workplace Building