Gravity Workplace takes a modularised approach to delivering it’s ERP solution

Customer Experience

Customer Experience

Deliver Exceptional Service and Build Stronger Customer Relationships

Enhance customer satisfaction and drive loyalty by optimising your customer management processes, improving communication, and ensuring seamless service delivery.

Accounts Manager

Unlock Efficiency and Enhance Relationships
Centralise your client and supplier data to drive smoother operations, stronger relationships, and better decision-making.

Client Accounts

Manage and track all client-related data, including account details, interactions, and performance

Client Contacts

Keep a detailed record of all client contact information to ensure effective communication and relationship management.

Supplier Accounts

Track supplier accounts, manage contracts, and monitor performance metrics to ensure timely and quality service.

Supplier Contacts

Manage supplier contact information to improve communication and strengthen partnerships.

WorkForce Manager

Optimised Workforce Oversight
Simplify workforce administration, from tracking employee data to managing timesheets and expenses, ensuring smooth operation and accurate reporting.

Workforce Register

Centralise all workforce data in one place, allowing you to efficiently manage employee details and ensure accurate resource allocation.

Manage Timesheets

Simplify timesheet tracking and approval, ensuring accuracy in payroll and project billing while saving time and reducing administrative workload.

Manage Expenses

Easily track and manage workforce expenses, ensuring quick approvals, better budgeting, and more accurate financial reporting.

WorkOrder Manager

Streamline Order Processing and Ensure Timely Completion
Efficiently manage work orders from creation to completion, improving workflows, reducing delays, and for enhancing customer satisfaction.

Manage New Orders

Quickly create and assign new work orders, ensuring timely service delivery and preventing delays from the outset.

Process Orders

Track and manage order progress in real-time, ensuring smoother workflows and faster order fulfilment.

Completed Orders

Easily track and verify completed orders, ensuring accurate closure, streamlined reporting, and improved operational transparency.

HelpDesk Manager

Improve Support Efficiency and Customer Satisfaction
Streamline support requests and ensure timely issue resolution, enhancing service levels and boosting customer satisfaction.

Manage SLA

Monitor and enforce SLAs to ensure consistent response times and issue resolution, improving service reliability and customer trust.

Manage New Requests

Efficiently log and categorise incoming support requests, ensuring no issue is missed and prioritising urgent needs for faster resolution.

Process Requests

Streamline request processing with automated workflows, ensuring quick and effective resolutions that enhance customer satisfaction.

Did you know…

"Companies that adopt ERP technology typically save up to 15% annually in administrative costs due to enhanced process automation and reduced manual work."

Source: Forrester Research, ERP Systems and Operational Efficiency, 2022